An industry best practice for defining the level of responsibility assigned to a specific 'role' is the RACI matrix which is an abbreviation for Responsible Accountable, Consulted and Informed. Also referred to as Responsibility Assignment Model (RAM), this approach maps activities and deliverables to roles for a business process.
The IT Infrastructure Library® has supplemented the RACI model with a 5th level termed 'support'. Hence the ITIL® model has been labeled 'RASCI' which is defined below:
Although valuable in defining roles and responsibilities, RACI or RASCI models are usually implemented independently as stand-alone and are not integrated into the strategy development process for transformation or optimization alternatives.
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